FAQs

Frequently Asked Questions

1. Place Order
Order Online at www.thefigarogroup.ph or call us at 0916-730-7136

2. Payment
We accept payments via Bank Transfer, Credit Card, Debit Card thru Paymongo, Cash on Delivery & Cash on Pick up

For Bank Deposit Transaction, please take note of the following payment options:
Account Name No. 1: Figaro Coffee Systems, Inc. You may select your desired bank with the account numbers indicated below:
* Metrobank – 007-270-50338-8
* BDO – 004850238591
* China Bank – 145600000452
* Security Bank - 0000-008249850
Account Name No. 2: Figaro Foundation Corp.
Bank of the Philippines Islands – 1891-0047-84

Please take note that for payment made through bank deposit, all orders will only be processed upon receipt of your proof of payment. Please send us a copy of the bank deposit slip to any of the following:
E-mail - institutional_sales@figarocoffee.com
Viber - 0916-7307136

3. Delivery Options
Customer can choose from the following:

OPTION 1: Pick up at our commissary located at #33 Mayon St Brgy Malamig Mandaluyong City

OPTION 2: We shall book your preferred delivery courier (grab delivery, lalamove, etc). The shipping fees shall be covered by the customer.

OPTION 3: Cash on Delivery (COD). The following charges shall apply:
Area Delivery Fee Min. Purchased of Php2000
Mandaluyong ₱75.00 Free
Makati ₱75.00 Free
San Juan ₱75.00 Free
Taguig ₱150.00 Free
Pasig ₱150.00 Free
Pasay ₱150.00 Free
Manila ₱200.00 Free
Quezon City ₱200.00 Free
Kalookan Proper ₱250.00 Free
North Kalookan ₱300.00 Free
Malabon ₱300.00 Free
Navotas ₱300.00 Free
Valenzuela ₱300.00 Free
Paranaque ₱300.00 Free
Marikina ₱300.00 Free
Muntinlupa ₱400.00 Free
Las Pinas ₱400.00 Free

4. Cut off for orders is at 3pm daily. All orders made after 3pm will be processed the following day.
5. Note that Gourmet Mealboxes, requires 2-3 hours lead time.

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