Frequently Asked Questions

1. Place Order

Order Online at www.thefigarogroup.ph or call us at 0916-730-7136

2. Payment

We accept payments via Bank Transfer, Credit Card, Debit Card thru Paymongo, Cash on Delivery & Cash on Pick up

For Bank Deposit Transaction, please take note of the following payment options:
Account Name No. 1: Figaro Coffee Systems, Inc. You may select your desired bank with the account numbers indicated below:
* Metrobank – 007-270-50338-8
* BDO – 004850238591
* China Bank – 145600000452
* Security Bank - 0000-008249850
Account Name No. 2: Figaro Foundation Corp.

Bank of the Philippines Islands – 1891-0047-84

Please take note that for payment made through bank deposit, all orders will only be processed upon receipt of your proof of payment. Please send us a copy of the bank deposit slip to any of the following:
E-mail - institutional_sales@figarocoffee.com
Viber - 0916-7307136

3. Delivery Options

Customer can choose from the following:

OPTION 1: Pick up at our commissary located at #33 Mayon St Brgy Malamig Mandaluyong City

OPTION 2: We shall book your preferred delivery courier (grab delivery, lalamove, etc). The shipping fees shall be covered by the customer.

OPTION 3: Cash on Delivery (COD). The following charges shall apply:

Area	Delivery Fee	Min. Purchased of Php2000
Mandaluyong	₱75.00	Free
Makati	₱75.00	Free
San Juan	₱75.00	Free
Taguig	₱150.00	Free
Pasig	₱150.00	Free
Pasay	₱150.00	Free
Manila	₱200.00	Free
Quezon City	₱200.00	Free
Kalookan Proper	₱250.00	Free
North Kalookan	₱300.00	Free
Malabon	₱300.00	Free
Navotas	₱300.00	Free
Valenzuela	₱300.00	Free
Paranaque	₱300.00	Free
Marikina	₱300.00	Free
Muntinlupa	₱400.00	Free
Las Pinas	₱400.00	Free

4. Cut off for orders is at 3pm daily. All orders made after 3pm will be processed the following day.

5. Note that Gourmet Mealboxes, requires 2-3 hours lead time.