Frequently Asked Questions

1. Place Order
- Order Online at www.thefigarogroup.ph or call us at 0916-730-7136

2. Payment
- We accept payments via Bank Transfer, Credit Card, Debit Card thru Paymongo, Cash on Delivery & Cash on Pick up

- For Bank Deposit Transaction, please take note of the following payment options:
- Account Name No. 1: Figaro Coffee Systems, Inc. You may select your desired bank with the account numbers indicated below:
* Metrobank – 007-270-50338-8
* BDO – 004850238591
* China Bank – 145600000452
* Security Bank - 0000-008249850
- Account Name No. 2: Figaro Foundation Corp.
- Bank of the Philippines Islands – 1891-0047-84

- Please take note that for payment made through bank deposit, all orders will only be processed upon receipt of your proof of payment. Please send us a copy of the bank deposit slip to any of the following:
- E-mail - institutional_sales@figarocoffee.com
- Viber - 0916-7307136

3. Delivery Options
Customer can choose from the following:

OPTION 1: Pick up at our commissary located at #33 Mayon St Brgy Malamig Mandaluyong City

OPTION 2: Book your own Delivery Courier (grab delivery, lalamove, etc). The shipping fees shall be covered by the customer.

OPTION 3: Cash on Delivery (COD) minimum purchase of Php300.00. The following charges shall apply:
- Mandaluyong / Makati / San Juan- ₱100.00
- Pasay / Taguig - ₱150.00
- Pasig / Manila - ₱200.00
- Quezon City - ₱250.00

4. Cut off for orders is at 5pm daily. All orders made after 5pm will be processed the following day.

5. Noted that Gourmet Mealboxes, Pasta Platter & Tien Ma’s Frozen Meal requires 2-3 hours lead time.